At this moment, we allow a 48 hour time period to notify us if you wish to return your hair. Hair must be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. Customer is responsible for return shipping expenses. In the event you received the wrong item from us by mistake, please contact us as soon as possible at firstname.lastname@example.org in order to process an exchange.
The fastest way to ensure an exchange is to let us know as soon as possible by emailing us at email@example.com. We’ll need your receipt or proof purchase. If the wrong hair was sent by mistake on our end, we will send you a return shipping label, as well as instructions on how and where to send your package. Once we receive the item, it shall be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. We will then credit the amount to your account in order for purchase of the correct item. Items sent back to us without first contacting us will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you need to cancel your order, you have 48 hours in total to cancel. We will notify you once we’ve received your request to cancel. your order. Please remember it can take some time for your bank or credit card company to process and post the refund of a canceled order.
You can always contact us for any questions at firstname.lastname@example.org.